Frequently asked questions
Covid-19 (pandemic) restrictions. What should be aware of, for future bookings? 
In case there are any capacity restrictions due to Covid for your sightseeing-ride, a member from the Welcome Pickups team will contact you after your booking to inform you about any amendments needed to your ride.
What should I take into consideration while I am making a booking for the “Shopping at McArthur” experience?
During your booking please take into consideration the opening times.
Is the cost of an experience per person?
No. The cost of an experience is per car. So, for the price displayed you can bring up to 4 or up to 8 passengers.
Is the driver an official tour guide?
No.
Can I customize the experience based on my needs?
You can customize every last bit of the experience, from points of visit to time spent.
Can I take my baggage on the trip?
Handbags and carry-ons can be taken on the trip. For larger pieces of baggage, baggage storage services can be found at Athens International Airport and provide safe storage at a cost. For more information please call here (+30) 210 3530352.
Can I change my booking?
Please check our Change Request Policy here
Can I cancel my booking?
Please check our Cancellation Request Policy: here
How can I book an "experience"?
You can book an experience from the standalone web site https://experiences.aegeanair.com .
What should I keep in mind while booking for an experience for pick up from the airport?
In case you have booked for pick up from the airport and not from a hotel, please note that there will be extra costs. For more details, please contact aegeantransfers@welcomepickups.com for detailed information.